Frequently Asked Questions (FAQ) – GymShark
What is GymShark?
GymShark is a fitness apparel and accessories brand focused on creating innovative, high-quality, and performance-driven products. Our mission is to inspire confidence and strength with designs that move with you through every workout and beyond.
Where do you ship?
We ship internationally to most countries. Shipping availability, methods, and delivery times will vary depending on your location. You can check the available options at checkout.
How long does delivery take?
Processing time is typically 1–2 business days after your order is confirmed. Delivery times depend on your chosen shipping method and destination. Estimated delivery dates will be shown at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to follow your package’s journey in real time.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure local payment methods depending on your country.
Can I return or exchange an item?
Yes. You can return items within 30 days of receiving your order, as long as the products are unused, unwashed, and in their original condition with tags attached. For more details, please visit our [Returns Policy] page.
How do I start a return?
Go to the [Make a Return] section of our website, enter your order details, and follow the step-by-step instructions.
Do you offer refunds?
Yes. Once we receive and inspect your returned products, refunds will be issued to your original payment method. Please allow up to 7 business days for the refund to be processed after approval.
What if I receive a damaged or incorrect item?
If you receive a defective, damaged, or wrong item, please contact our support team immediately with your order number and photos of the product. We’ll resolve the issue quickly by sending a replacement or issuing a refund.
Are all products authentic?
Absolutely. All items sold on our official website are 100% authentic GymShark products. If you come across counterfeit products elsewhere, please report them to us.
How do I contact customer support?
You can reach our support team via the Contact Us page or by email. Our team is available Monday to Friday to assist you with orders, returns, and general inquiries.